Terms and Conditions

Terms and Conditions

Last updated: 13 September 2026

1. About Us

These Terms and Conditions apply to services provided by LVAS Aerial Solutions Limited (“LVAS”, “we”, “us” or “our”).

LVAS Aerial Solutions Limited is registered in England and Wales under company number 16731217. Our registered office is:

Bartle House
Oxford Court
Manchester
England
M2 3WQ

Website: www.lvas.co.uk
Email: contact@lvas.co.uk

2. Acceptance of These Terms

These Terms and Conditions apply whenever a client (“you” or “the client”) books or purchases our services.

A contract is formed when you accept our written quotation or proposal, confirm a booking in writing, pay a deposit or instruct us to begin work.

Your quotation, agreed project scope and these Terms and Conditions together form the contract between you and LVAS. If there is any conflict, the written quotation or project-specific agreement will take priority.

3. Our Services

Our services may include:

  • Drone inspections and external visual assessments

  • Aerial photography and videography

  • Construction progress monitoring

  • Property, venue and development marketing content

  • Planning-support imagery

  • Data capture and site documentation

  • Findings reports and annotated imagery

  • Other agreed aerial or ground-based imaging services

The exact scope, deliverables, price and anticipated timescale will be set out in your quotation or project agreement.

4. Quotations and Pricing

Unless stated otherwise, quotations are valid for 30 days from the date of issue.

Prices are based on the information available when the quotation is prepared. We may revise the price where:

  • The scope or required deliverables change

  • The site is larger or more complex than described

  • Additional permissions, personnel or equipment are required

  • Further visits, editing or revisions are requested

  • Travel, access or operational requirements differ materially from the original information

  • Circumstances outside our reasonable control create additional costs

Any additional charges will be discussed with you before the extra work is undertaken wherever reasonably possible.

Website prices marked “from” are indicative starting prices and do not constitute a binding quotation.

5. Bookings and Payment

The payment schedule will be confirmed in your quotation.

We may require a deposit or full payment before confirming a booking or beginning work. Unless agreed otherwise in writing:

  • Deposits are applied towards the total project price

  • The final balance must be paid within the period stated on our invoice

  • Deliverables may be withheld until cleared payment is received

  • Regular progress-monitoring services may be invoiced per visit or under an agreed monitoring package

Overdue business invoices may be subject to statutory interest and recovery costs where permitted by law.

You must raise any genuine invoice query promptly and continue to pay any undisputed amount by its due date.

6. Drone Operations and Operational Authority

All drone operations are subject to a suitable site assessment, weather conditions, airspace restrictions, aviation law, land access, permissions and safe operating limits.

The remote pilot has final authority over whether a flight can begin, continue or must be stopped. A flight may be postponed, altered or cancelled where the remote pilot considers that it cannot be completed safely or lawfully.

We will not conduct an operation where doing so would breach applicable law, regulatory requirements, operating procedures or reasonable safety limits.

7. Weather, Airspace and Operational Restrictions

Drone operations are weather-dependent and may be affected by:

  • Rain, snow, fog or reduced visibility

  • Excessive wind or unsuitable temperatures

  • Airspace restrictions or temporary flight restrictions

  • Emergency-service or military activity

  • Signal interference

  • Site hazards or unexpected activity

  • Restrictions imposed by an aerodrome, landowner, authority or other relevant party

  • People, vehicles or animals entering the operational area

If an operation cannot proceed safely or lawfully, we will make reasonable efforts to rearrange it.

We are not responsible for delays caused by weather, airspace restrictions, safety considerations or circumstances outside our reasonable control.

8. Client Responsibilities

You must provide accurate and complete information about the project and site, including any known:

  • Access restrictions

  • Hazards or unsafe structures

  • Sensitive areas

  • Occupants, tenants or site users

  • Security requirements

  • Operational activity

  • Relevant site rules

  • Required permissions

  • Deadlines or access windows

Unless expressly included within our quotation, you are responsible for obtaining permission for us to access and operate from the property or land.

You must ensure that you have the authority to commission the work and, where applicable, inform relevant property owners, tenants, site managers, contractors or occupants.

You must not instruct us to capture material unlawfully, invade another person’s privacy or infringe another party’s rights.

Additional costs caused by inaccurate information, unavailable access or a failure to meet these responsibilities may be charged to you.

9. Site Access and Attendance

The client must ensure that safe and reasonable access is available at the agreed time.

If we cannot complete the work because access is unavailable, the site is unsafe or essential information has not been provided, we may charge for time, travel and costs already incurred.

Our personnel must be allowed to maintain control of the operational area and establish any safety measures considered necessary.

10. Inspection Services and Findings Reports

Our drone inspections are external visual inspections based on the areas visible and accessible to the camera at the time of the operation.

Unless expressly agreed otherwise, our service is not:

  • A structural survey

  • A building survey

  • An engineering assessment

  • A measured survey

  • A valuation

  • A specialist roof, electrical, mechanical or environmental survey

  • Confirmation that a property or asset is free from defects

  • A substitute for advice from an appropriately qualified professional

Reports and imagery may identify visible indications of potential defects or areas that may require further investigation. They do not provide a definitive diagnosis of the cause, severity or required repair.

Some areas or defects may not be visible because of the viewing angle, construction, vegetation, lighting, weather, access limitations or other obstructions.

Any measurements or positional information are approximate unless the agreed service specifically provides validated survey-grade data.

Where necessary, you should obtain advice from a suitably qualified surveyor, engineer, roofing contractor or other specialist before making maintenance, purchasing or safety decisions.

11. Construction Progress Monitoring

Progress-monitoring imagery provides a visual record of the site at the date and time of each visit.

It does not certify:

  • The quality or compliance of construction work

  • Completion against a contract or programme

  • Building Regulations or planning compliance

  • Structural integrity

  • Site safety

  • Quantities, dimensions or valuations

  • Professional certification of any kind

We will make reasonable efforts to reproduce agreed viewpoints, routes and image styles between visits. Exact replication cannot be guaranteed because of site changes, weather, lighting, access, airspace or safety requirements.

Monitoring visits are subject to the agreed schedule, but dates may need to change for operational or safety reasons.

12. Photography, Video and Creative Deliverables

The quotation will describe the agreed deliverables, which may include photographs, video footage, edited films, social-media content or other media.

Unless agreed otherwise:

  • Raw or unedited files are not included

  • Editing style and creative decisions remain within our reasonable professional judgement

  • Delivery times are estimates rather than guaranteed deadlines

  • Exact shots cannot be guaranteed where conditions, access or safety restrictions prevent them

  • Music, fonts and other licensed assets remain subject to their applicable licence terms

Colours and appearance may vary between screens, platforms and printed materials.

13. Revisions

The number of included revisions, if any, will be stated in the quotation.

Revision requests must relate to the agreed scope and be submitted within seven days of receiving the initial deliverables, unless another period has been agreed.

Additional revisions, major changes of direction or requests received after approval may be charged separately.

A revision does not include a repeat site visit or the capture of new material unless this is expressly agreed.

14. Delivery and File Storage

Deliverables will normally be supplied electronically using email, download link, cloud storage or another agreed method.

You are responsible for downloading and securely storing the files after delivery.

Unless otherwise agreed, we do not guarantee that project files, raw footage or final deliverables will be retained for more than 90 days after final delivery.

We are not responsible for files lost by the client after successful delivery.

15. Intellectual Property and Usage Rights

Unless expressly transferred in writing, LVAS retains copyright and all intellectual property rights in the photographs, video, reports, graphics and other content we create.

Once full payment has been received, you will receive a licence to use the final agreed deliverables for the purposes set out in the quotation.

Unless agreed otherwise, this licence is:

  • Non-exclusive

  • Non-transferable

  • Limited to the client and agreed project

  • Subject to full payment

  • Excluding resale, relicensing or use as stock content

You may not claim authorship of our work, sell or license it to another party, materially alter findings within a report or use the content in a misleading or unlawful way.

Any broader advertising, broadcast, resale, third-party or exclusive usage must be agreed in writing and may carry an additional fee.

16. Portfolio and Promotional Use

We will not publish confidential or commercially sensitive project information without permission.

Where you provide permission, we may display selected imagery or video in our portfolio, website, social-media accounts, showreels and other promotional materials.

You may withdraw permission for future promotional use by contacting us. This will not normally affect material already printed, published or supplied to third parties before the withdrawal was received.

17. Third-Party Rights and Permissions

The client is responsible for ensuring that any logos, plans, music, photographs, text or other materials supplied to us can legally be used for the project.

You agree to reimburse us for reasonable losses or costs arising from a claim that client-supplied material infringes another party’s rights, except to the extent that the loss was caused by us.

Where identifiable individuals will be featured prominently in marketing content, responsibility for obtaining appropriate releases or consent will be agreed before the project.

18. Cancellation and Rescheduling by the Client

Cancellation terms may be set out in your quotation. Unless stated otherwise:

  • More than 72 hours before the scheduled attendance: no cancellation fee, although non-refundable costs already incurred may be charged

  • Between 24 and 72 hours before attendance: up to 50% of the agreed attendance fee may be charged

  • Less than 24 hours before attendance, or where access is unavailable on arrival: up to 100% of the agreed attendance fee may be charged

We will act reasonably and take account of whether the booking can be reallocated.

These charges do not affect any statutory cancellation rights available to consumers.

19. Consumer Cancellation Rights

If you are acting as a consumer and book our services online, by telephone or away from our business premises, you may have a legal right to cancel within 14 days after the contract is formed.

If you ask us to begin work during that period, you must make an express request for early performance. If you subsequently cancel, you may be required to pay a proportionate amount for work completed before cancellation.

If the service is fully completed during the cancellation period following your express request and acknowledgement, your cancellation right may end once the service has been fully performed.

Nothing in these Terms limits your statutory consumer rights.

20. Cancellation or Rescheduling by LVAS

We may cancel, postpone or alter a booking because of unsafe weather, airspace restrictions, illness, equipment failure, access problems, legal requirements or another circumstance outside our reasonable control.

Where possible, we will offer a replacement date.

If we permanently cancel the service and cannot provide a reasonable alternative, we will refund payments made for the part of the service that has not been provided. We will not be responsible for indirect losses caused by a delay or rescheduling, subject to your statutory rights.

21. Complaints and Defects

If you believe that our services or deliverables do not match the agreed scope, you must contact us as soon as reasonably possible and provide sufficient details of the issue.

Where we are responsible, we will have a reasonable opportunity to correct the work, re-supply the affected deliverable or provide another appropriate remedy.

Services supplied to consumers will be performed with reasonable care and skill as required by law.

22. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

  • Any other liability that cannot legally be excluded

We are not liable for losses caused by:

  • Inaccurate or incomplete information supplied by the client

  • Hidden, inaccessible or non-visible defects

  • Decisions made without obtaining appropriate specialist advice

  • Use of deliverables outside their agreed purpose

  • Unauthorised alteration or distribution of our work

  • Circumstances outside our reasonable control

For business clients, we will not be liable for loss of profit, loss of business, loss of opportunity, loss of anticipated savings or indirect or consequential loss.

Subject to liabilities that cannot lawfully be limited, our total liability arising from a project will not exceed the total amount paid or payable to us for that project.

This section does not reduce any rights or remedies that a consumer has under applicable law.

23. Confidentiality

Each party will take reasonable steps to protect confidential information received in connection with a project.

This obligation does not apply to information that:

  • Is already publicly available through no breach of these Terms

  • Was lawfully known before disclosure

  • Is received lawfully from another source

  • Must be disclosed by law or a competent authority

24. Data Protection and Privacy

We process personal information in accordance with applicable data-protection law and our Privacy Policy.

Drone operations may incidentally capture individuals, vehicles or neighbouring property. We take reasonable steps to minimise unnecessary collection and handle identifiable information appropriately.

Please see our Privacy Policy for further information about how we collect, use, store and protect personal data.

25. Events Outside Our Control

Neither party will be responsible for a failure or delay caused by circumstances beyond its reasonable control. These may include severe weather, regulatory restrictions, emergency activity, natural disasters, transport disruption, power or communications failure, illness or changes in law.

The affected party must take reasonable steps to reduce the impact and resume performance when possible.

26. Ending the Contract

We may suspend or end the contract if:

  • Payment is overdue

  • You materially breach these Terms

  • You provide unlawful or unsafe instructions

  • Required access or permission is not available

  • Continuing the work would expose our personnel or others to unreasonable risk

You remain responsible for work completed and reasonable costs incurred up to the termination date.

27. Third-Party Rights

Unless expressly stated otherwise, no person who is not a party to the contract has any right to enforce its terms.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

29. Changes to These Terms

We may update these Terms and Conditions from time to time. The version applying to your project will normally be the version in force when the contract is formed, unless a change is required by law or agreed with you.

The latest version will be published on our website with its revision date.

30. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also have the right to bring proceedings in the courts applicable to where you live.

Business clients agree that the courts of England and Wales will have exclusive jurisdiction.

31. Contact Us

For questions, cancellations or complaints, contact:

LVAS Aerial Solutions Limited
Email: contact@lvas.co.uk
Website: www.lvas.co.uk