Privacy Policy

Last updated: 13 September 2026

1. Who We Are

LVAS Aerial Solutions Limited (“LVAS”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

For the purposes of UK data protection law, the data controller is:

LVAS Aerial Solutions Limited
Company number: 16731217
Registered office: Bartle House, Oxford Court, Manchester, M2 3WQ
Email: Contact@lvas.co.uk

This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable privacy legislation.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, company name and job title.

  • Your email address, telephone number and postal address.

  • Information submitted through our website forms.

  • Details about your property, site, asset or project.

  • Site addresses, access information and relevant contact details.

  • Correspondence, enquiries, quotations, contracts and payment records.

  • Photographs, video footage, inspection imagery and project documentation.

  • Flight-planning, safety and operational records where these contain personal information.

  • Website usage information, such as your IP address, browser type, device information and pages visited.

  • Information received from publicly available sources, business directories, professional networks or organisations you represent.

Please do not send us personal information that is not relevant to your enquiry or project.

3. Drone Imagery and Incidental Data

Our work may involve capturing aerial photographs or video footage of properties, land, buildings and infrastructure.

Despite reasonable flight planning, imagery may incidentally include individuals, neighbouring properties or vehicle registration plates. Where appropriate, we will minimise the collection of this information and may crop, obscure or anonymise identifiable details before imagery is shared or published.

We will not deliberately use identifiable images of individuals for marketing without an appropriate lawful basis, such as their consent.

Clients are responsible for informing us about any particular privacy risks, site restrictions or sensitive areas that may affect a project.

4. How We Use Personal Information

We may use personal information to:

  • Respond to enquiries and provide quotations.

  • Plan and deliver drone inspections, photography, video and related services.

  • Produce reports, imagery and other client deliverables.

  • Communicate with clients, suppliers, contractors and site representatives.

  • Manage bookings, contracts, invoices and payments.

  • Carry out flight planning, site assessments and risk assessments.

  • Maintain operational, safety, insurance and Civil Aviation Authority records.

  • Manage complaints, enquiries or legal claims.

  • Improve our services and website.

  • Protect our systems, business and legal rights.

  • Send business updates or marketing communications where permitted.

5. Our Lawful Bases

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Contract: where processing is necessary to provide a quotation, enter into a contract or deliver services.

  • Legitimate interests: where processing is reasonably necessary to operate, promote or protect our business, provided those interests are not overridden by your rights.

  • Legal obligation: where we must process or retain information to comply with applicable laws or regulatory requirements.

  • Consent: where you have actively agreed to a particular use, such as optional marketing or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

6. Marketing

We may contact existing or prospective business customers where we believe our services may be relevant and where the law permits us to do so.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting us directly.

We will not sell your personal information to third parties.

7. Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary, including:

  • Website, email, cloud-storage and IT service providers.

  • Payment processors, banks and accounting providers.

  • Insurers, professional advisers and legal representatives.

  • Approved pilots, contractors or specialist service providers supporting a project.

  • Clients, landowners, site managers or other authorised project stakeholders.

  • Regulators, public authorities, emergency services or law-enforcement bodies where required by law.

  • Civil Aviation Authority-approved or flight-planning service providers where necessary for safe and lawful operations.

These organisations may process information on our behalf or act as separate data controllers. We require service providers handling personal information on our behalf to apply appropriate security and confidentiality protections.

8. International Transfers

Some of our technology or cloud-service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place. These may include UK adequacy regulations, approved contractual protections or other lawful transfer mechanisms.

9. Data Storage and Security

Personal and project information may be stored within secure business email, cloud-storage, website and operational-management systems, as well as encrypted or password-protected business devices.

We use appropriate organisational and technical measures to protect information, which may include:

  • Password-protected accounts.

  • Multi-factor authentication.

  • Device encryption.

  • Access restrictions.

  • Antivirus and security software.

  • Secure backups.

  • Controlled sharing permissions.

Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods include:

  • Enquiries that do not proceed: up to two years after the last contact.

  • Client contracts, inspection records and project deliverables: normally six years after completion.

  • Financial and tax records: normally six years or as otherwise required by law.

  • Flight, safety and regulatory records: for the applicable legal, insurance or regulatory retention period.

  • Marketing information: until you unsubscribe, object or the information is no longer relevant.

  • Website analytics information: according to the retention settings used by our website and analytics providers.

Information may be kept longer where necessary for legal proceedings, insurance matters, regulatory requirements or the establishment, exercise or defence of legal claims. It may also be securely deleted or anonymised when no longer required.

11. Cookies and Website Analytics

Our website is hosted by Squarespace and may use cookies or similar technologies.

Some cookies are essential for the website to function. Optional cookies, including analytics or performance cookies, will be used in accordance with the choices available through our cookie controls.

These technologies may collect information such as your IP address, browser, device, approximate location and interaction with the website.

Further information is available in our separate Cookie Policy. You can also manage cookies through your browser settings, although disabling essential cookies may affect how the website works.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your information.

  • Ask us to restrict how we use your information.

  • Object to processing based on legitimate interests or direct marketing.

  • Receive certain information in a portable format.

  • Withdraw your consent at any time.

  • Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions.

We will normally respond to a valid request within one month. We may ask you to provide information needed to confirm your identity.

13. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Third-Party Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this page with the updated date.

16. Contact Us

For privacy questions, data requests or concerns, contact:

LVAS Aerial Solutions Limited
Email: contact@lvas.co.uk
Registered office: Bartle House, Oxford Court, Manchester, M2 3WQ